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Privacy Policy

Effective Date: 16 April 2026
Last Updated: 16 April 2026

1. Introduction

BIG LAB IT SOLUTIONS L.L.C (“BigLab,” “we,” “us,” or “our”), License No. 1063004, TRN 104242336600003, is a digital marketing agency registered and operating in the United Arab Emirates. Our registered address is Dubai Branch Building, Mankhool, Plot 623-0, Dubai, UAE.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at https://biglab.ae or engage with our services. We are committed to safeguarding your privacy in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, “PDPL”) and, where applicable to visitors from the European Economic Area, the General Data Protection Regulation (“GDPR”).

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect the following categories of personal data:

2.1 Information You Provide Directly

  • Contact form submissions: name, email address, phone number (including WhatsApp), and your message content.
  • Newsletter sign-ups: email address.
  • Job applications: name, contact details, and any information included in your application.

2.2 Information Collected Automatically

  • Analytics data: IP address, browser type and version, device type, operating system, screen resolution, pages visited, time spent on pages, referring URLs, and click behavior. This data is collected via Google Analytics only after you provide cookie consent.
  • Cookie data: session identifiers, consent preferences, and language settings. See our Cookie Policy for full details.
  • Geolocation data: approximate country-level location via ipapi.co, used solely to pre-select your country code in our phone input field.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To respond to inquiries: processing and replying to messages submitted through our contact forms.
  • To provide our services: delivering digital marketing, SEO, web development, and related services to clients.
  • To improve our website: analyzing usage patterns and site performance to enhance user experience.
  • To send marketing communications: newsletters and updates about our services, only with your prior consent. You can unsubscribe at any time.
  • To comply with legal obligations: meeting regulatory and legal requirements under UAE law.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent: when you submit a contact form, subscribe to communications, or accept analytics cookies. You may withdraw consent at any time.
  • Legitimate interest: to improve our website functionality, ensure security, and analyze aggregated usage data.
  • Contractual necessity: to fulfill obligations related to services we provide to you or your organization.
  • Legal obligation: where processing is required to comply with applicable UAE laws and regulations.

5. Cookies

Our website uses cookies and similar technologies. We categorize cookies as essential, analytics, and functional. Analytics cookies (including Google Analytics) are loaded only after you provide consent through our cookie banner.

For a detailed breakdown of the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

6. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics (Google LLC): website traffic analysis. Loaded only after cookie consent is granted. Data may be transferred to Google servers in the United States. Google Privacy Policy.
  • Google Tag Manager (Google LLC): manages analytics and marketing tags. Activated only after cookie consent. Google Privacy Policy.
  • ipapi.co: IP-based geolocation used by our phone input field to detect your country code. Only your IP address is sent to this service. ipapi.co Privacy Policy.

We do not sell, rent, or trade your personal data to any third party.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

  • Contact form submissions: retained for up to 2 years from the date of submission, or longer if an ongoing business relationship exists.
  • Analytics data: retained in Google Analytics for 14 months, after which it is automatically deleted.
  • Cookie consent preferences: stored locally in your browser for up to 12 months.
  • Client project data: retained for the duration of the client relationship and up to 5 years thereafter, as required by UAE commercial law.

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under the UAE PDPL and, where applicable, the GDPR, you have the following rights regarding your personal data:

  • Right of access: request a copy of the personal data we hold about you.
  • Right to rectification: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of your personal data, subject to legal retention requirements.
  • Right to data portability: receive your data in a structured, commonly used, machine-readable format.
  • Right to withdraw consent: withdraw any previously given consent at any time, without affecting the lawfulness of processing prior to withdrawal.
  • Right to object: object to processing based on legitimate interest.
  • Right to restrict processing: request limitation of processing in certain circumstances.

To exercise any of these rights, contact us at info@biglab.ae. We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Restricted access to personal data on a need-to-know basis.
  • Regular security reviews and updates to our systems.
  • Disabled XML-RPC and other non-essential access endpoints to reduce attack surface.

While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Your data may be processed outside the UAE, including in countries where our third-party service providers operate (such as the United States for Google services). Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses and adherence to applicable data protection frameworks.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us at info@biglab.ae and we will promptly delete the data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

BIG LAB IT SOLUTIONS L.L.C
Dubai Branch Building, Mankhool, Plot 623-0, Dubai, UAE
Email: info@biglab.ae
Phone: +971 58 599 5032